Shipping and Returns

Delivery of the order

Delivery estimates are estimates and should not be considered delivery guarantees, and there may be delays due to Covid 19.
We want you to be happy with your order!

Otherwise, you can return/exchange your items.

Before exchanging or returning a product or your entire order, please contact us at info@cozuna.com. No exchanges/returns will be accepted without our authorization. All returns and/or exchanges that are not defective will be subject to store credit only.

All products on sale are final sale. No exchanges or refunds.

All personalized products are final sale. No exchanges or refunds.

Return costs for non-defective items are the responsibility of the buyer to the carrier of their choice (tracked delivery is always recommended).

Black Friday and Cyber ​​​​Monday

Exchanges on items purchased during the holiday season are permitted until January 10th

No exchanges between November 27 and 30 and December 26 and 31

When returning items, please remember the following:

Return within 10 days.

The return process must begin within 10 days of receiving your order. No refunds for customer errors regarding size and/or style. All returns are for the purchase price only, which does not include shipping. All personalized products are final sale. All products must be returned unused, unopened (product seal), and in their original packaging, or we may not be able to accept them. Returns that are used, damaged, or altered in any way are not eligible for return and may be sent back to the customer. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your return will be processed, usually within 10 business days.

Returns only new items

Returned shoes, clothing, and accessories must be new, unworn, free of scuffs, scratches, stains, tears, or hair, and with the original tags attached.

Some items cannot be returned

All sale items are final sale and cannot be returned or exchanged. Gift cards are final sale and cannot be returned.

Keep the labels

Please keep this label if you wish to return the item. If you return an item without the original tags attached, the return will not be processed.

No refunds.

Exchanges or returns for store credit must be made within 10 days of purchase. Original receipt is required.

All items must be unused/unworn, with all tickets attached and in their original packaging.

Items marked FINAL SALE are excluded from exchanges or returns.

FINAL SALE on underwear, undergarments, socks, mouthguards, masks and face coverings for hygiene reasons.

FINAL SALE on custom or personalized products.

FINAL SALE on sale items with a discount of 30% or more.

No warranty on goalkeeper gloves.

Shoe Warranty:

Exchanges on defective shoes must be made within 30 days of purchase with the original receipt.

This warranty applies only to manufacturing defects. It does not cover normal wear and tear, misuse, or accidental breakage.

All products on sale are final sale. No exchanges or refunds.

All personalized products are final sale. No exchanges or refunds.

Euro Cup and Copa America jerseys: FINAL SALE. No exchanges, no returns.

Discounted Euro Cup products will not be eligible for FREE shipping even if the cart total exceeds $125

Return costs for non-defective items are the responsibility of the buyer to the carrier of their choice (tracked shipping is always recommended).